Returns & Claims

Check merchandise immediately upon receipt and report any errors within three (3) working days. Claims for shortages or damaged material caused by common carrier should be noted at once and a claim made directly to the carrier. We will assist in any way possible.

It is the policy of EBN to offer only the highest quality products supplied by established and approved vendors. We assume no liability beyond replacing defective merchandise and refunding the purchase price, providing a claim is processed within a reasonable amount of time. We will not allow claims for consequential damage, transportation charges or for labor or other expenses incurred in removing defective products or installing replacement material.

Items can be returned only with the prior approval of EBN and may be subject to a restocking charge. Specials may not be returned.

We disclaim all warranties of fitness, fitness for purpose, and/or merchantability, expressed or implied, other than the limited return and replacement right set forth above and any warranties which the manufacturer may supply.

Claim Submission Form